Eligibility for Returns:

  • We accept returns for all items purchased from PMGCOS AZ LLC within a 7-day window from the date of purchase.
  • Only the individual who originally purchased the item(s) can request a return. This ensures the authenticity and traceability of our products.
  • To qualify for a return, the items must be in an untouched, new condition, showing no signs of wear or use. Additionally, they must be returned in their original packaging to ensure they haven’t been tampered with.

Return Process and Costs:

  • Customers are responsible for covering all costs associated with returning the items. This includes shipping charges and any potential damages that might occur during the return process.
  • Upon receiving the returned items, our team will inspect them to confirm they meet our return criteria.
  • Once approved, a refund will be processed within 5 business days. However, please note that the refunded amount will have a 15% restocking fee deducted. The initial shipping cost incurred during the original purchase will also be subtracted from the refund amount.

Exceptions and Special Cases:

  • Micron bags, due to their nature as consumable items, are not eligible for returns. Once purchased, they are considered final sale.
  • Transactions made using Cryptocurrency have a unique return policy. While the sales are final and non-refundable in the original payment form, we do offer store credit for any returns initiated within the standard 7-day return window. This ensures our customers have flexibility, even when using alternative payment methods.